HELP WITH YOUR BATTERY
Battery questions, answered
Quick answers about choosing, ordering and collecting your battery.
How long does a battery take to build?
Standard batteries are built to order with a three-day build time. Ask us about timing for a custom build before ordering.
How much is delivery? Can I collect?
Islandwide delivery is SGD 25. Collection at Northstar, Ang Mo Kio, is free. Message us before visiting.
Which battery fits my bike?
Start with your bike model in Shop. Compare the product details with your bike version, battery casing and connector. If you are unsure, send photos of the bike, battery label and connector.
I only know my bike model. Is that enough to start?
Yes. Find its category or contact us with the model name and a photo. You do not need to know every technical detail before asking.
What if my bike is not listed?
Contact us with a photo of the bike and existing battery. For a different shape or setup, Custom Battery lets you choose options and see the total as you go.
Can I use a charger with the same-looking plug?
A matching plug alone is not enough. The output voltage, charging current and polarity also need to suit the battery. Send the old charger label, plug and battery label if you need help. Check the charger product page for availability.
Can you help with a battery problem?
Tell us what is happening and when it started. Send the bike model, battery label and any order details you have. Contact us before bringing the battery in.
What should I check before ordering a custom battery?
Confirm the space available, mounting points, battery and charger labels, and connectors. Choose the options you know and add dimensions in the order notes. Contact us about anything uncertain before placing the order.
Where are the warranty and intended-use terms?
Read our Terms and Conditions before ordering. Ask us about the warranty offered for the product you are considering.