DOGE TUNE PTE. LTD.
Privacy Policy
How DOGE TUNE PTE. LTD. handles personal information when you browse, buy from, or contact DogeTune.
1. Who this policy covers
DOGE TUNE PTE. LTD. operates DogeTune. This policy describes information handled through our website, customer accounts, orders and enquiries.
For privacy questions or requests about your information, contact us through the telephone or messaging options on our Contact page.
2. Information you give us
When you place an order or contact us, we may receive your name, email address, phone number, billing or delivery address, order details and messages. If you send photos or specifications to discuss a battery or another product, those details form part of your enquiry.
If you create an account, we store the account details you provide and information associated with your orders. You can also use guest checkout where it is available.
Only send information needed for your enquiry or order. Avoid sending full payment-card details or unnecessary identity documents through messages.
3. How we use your information
We use information to respond to enquiries, check requested product details, process and fulfil orders, arrange collection or delivery, provide warranty or after-sales support, and maintain relevant business records.
Technical information may also be used to operate the website, maintain security, investigate problems and understand how orders reach us, including recording referral information associated with a purchase.
4. Payments
Depending on the payment method you choose, relevant order and contact information may be shared with the payment provider shown at checkout. Our payment integrations include HitPay and Atome.
The selected provider handles payment processing under its own terms and privacy information. We may receive payment status, transaction references and other details needed to reconcile or support your order.
5. Cookies and technical information
The website uses cookies and similar browser storage for functions such as keeping a cart or session, account sign-in and saved preferences. WooCommerce may also record referral or visit information associated with an order.
Website and service logs may contain an IP address, browser or device information, the pages requested and related technical details. These records help operate and protect the service.
You can manage cookies in your browser. Blocking them may prevent parts of the shop or account area from working correctly.
6. Comments, reviews and uploaded images
If you submit a comment or review, the website stores the submitted information and related metadata. Published comments or reviews may be visible to other visitors.
Where avatars are enabled, a hashed email identifier may be used with Gravatar to obtain a profile image. Gravatar’s handling is governed by its own privacy information.
Before uploading images, remove unnecessary personal details and location metadata. Information visible in a published image can be viewed by others.
7. Service providers and external services
Information may be handled by service providers supporting the website, hosting, communications, payments, delivery or other services needed for your enquiry or order. Which information is shared depends on the service used.
If you follow a link to WhatsApp, social media or another external service, or interact with embedded content, that service may process information under its own privacy terms. This policy does not cover its separate practices.
8. How long information is kept
There is no single retention period for every record. Order and transaction information is kept while needed for fulfilment, warranty support, accounting, dispute handling or other business and legal purposes. Account, enquiry and comment records depend on their purpose and whether they remain needed.
Once retention is no longer needed for a business or legal purpose, the information should be deleted or anonymised. A request to remove information may not cover records we still need to retain.
9. Access, correction and consent
You may contact us to ask about personal information we hold, request access or correction, ask us to consider removal, or withdraw consent to a particular use. Requests are handled subject to applicable law and any relevant exceptions.
We may need enough information to verify that a request relates to you. Withdrawing consent may affect a service that needs the information, and does not automatically remove records required for business or legal purposes.
10. Protection and overseas processing
Website administration is restricted through authorised accounts and permissions. No website or electronic transmission can be guaranteed completely secure.
Some external services may process information outside Singapore. The protection requirements that apply under Singapore’s Personal Data Protection Act continue to apply to transfers covered by that Act.
11. Changes to this policy
We may update this policy when our services or information-handling practices change. If you have questions about the current version, contact us through our Contact page.
Questions about this page?
Contact DOGE TUNE PTE. LTD. using the telephone or messaging options on the Contact page.